Exchanges for damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@barbellflex.com and we will process an insurance claim on your behalf. Be advised that most of our suppliers request you (the buyer) to pay for shipping the item back to them for inspection for damaged returns or replacements. In some cases, we are able to waive the fee, however this is at the discretion of our supplier and on a one-time courtesy basis. The time it takes for your exchanged product to reach you will largely vary on your location. Should the item you return be over $75, we strongly encourage you to use a trackable shipping service with signature or shipping insurance! Note that we will not be able to provide replacements/refunds without photos of the damage.
		Returns & Refunds: All new products purchased through BarbellFlex.com include a 30 Day Return Guarantee. Refunds will only be issued to the original credit card that you use when placing your order. Please click here to read more about our Returns & Exchanges.

Our Guarantee:

		We Put Our Customers First! Customer experience is our #1 priority. We understand that these products are available on other websites and we are very appreciative that you chose to do business with us. As such, we pride ourselves in providing a superior concierge sales and shopping experience to all of our customers, via email, phone, social media and live chat. We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day guarantee. We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again. Buying items online can be a daunting task, so we want you to realize that there are absolute ZERO risks in buying something and trying it out. If you don't like it, no hard feelings, we'll make it right. We are here for you every step of your purchasing process and beyond! We promise!
		Returns are easy, simply contact us to request a return for your item and we will work with you to get the process going. We'll get you a replacement or refund in a snap! Please check our Returns & Exchanges tab for more info!
		In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down. Our 100% Price Guarantee has some limitations. Please click here to read more about our Price Match Guarantee.
		We thank you for your incredible service!. With gratitude, we partnered with GovX to offer a discount on our store to our military, their spouses & dependents, first responders, government employees and our wonderful teachers. Please click here to read more about our GovX ID Military Discount.
		Ordering from Barbell Flex is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either. We invested time and money to ensure our backend system is secure and robust. We care about your information as much as you do!

INTERNATIONAL WARRANTY – COMMERCIAL USE

FIRST DEGREE FITNESS Limited warrants that the Neon Pro V (model EVYP, EVGP, EVOP, EVBP), purchased from an authorized agent and in its undamaged original packaging, is free from defects in materials and workmanship. FIRST DEGREE FITNESS Limited or its agent will, at their discretion, repair or replace parts that become defective within the warranty period, subject to the specific inclusions and exclusions below.

Main Frame – 10 Year Limited Warranty
FIRST DEGREE FITNESS will repair or replace the Metal Main Frame of the Rower should it fail due to any defect in materials or workmanship within 10 years of the original purchase. Warranty does not apply to frame coating.

Polycarbonate Tank & Seals – 5 Year Limited Warranty
FIRST DEGREE FITNESS will repair or replace the polycarbonate tank or seals should they fail due to any defect in materials or workmanship within 5 years of the original purchase.

Mechanical Components (of a non-wearing nature) – 2 Year Limited Warranty
FIRST DEGREE FITNESS will repair or replace any mechanical component should it fail due to any defect in materials or workmanship within 2 years of the original purchase.

Specific Inclusions
• Seat Frame
• Seat Rails
• Shaft and Impeller

Assembly All Other Components (of a wearing nature) – 1 Year Limited Warranty
FIRST DEGREE FITNESS will repair or replace any component should it fail due to any defect in materials or workmanship within 1 year of the original purchase.

Specific Inclusions
• Bungee Recoil Cord
• Hand Grips & Footstraps
• Polyester Rowing Belt
• Seat and Seat Runners
• All Pulleys, Rollers & Bearings
• All Rubber Components
• Computer & Speed Sensor (excluding replaceable batteries)
• Footplates (pivoting & sliding)

General Exclusions
• Damage to the finish of any part of the machine
• Damage due to neglect, abuse, incorrect assembly, or use of the machine
• Any charges for freight or customs clearance associated with the return or dispatch of parts
• Any damage to or loss of goods during transport of any kind
• Any labor cost associated with a warranty claim

General Conditions
• The serial number of the machine must be correctly registered with FIRST DEGREE FITNESS Limited or one of its appointed distributors
• FIRST DEGREE FITNESS Limited reserve the right to examine any part where replacement is claimed under warranty
• Warranty period applies only to the original purchaser from the date of purchase and is not transferable
• The product must be returned to your place of purchase in original packaging with transportation, insurance, and associated charges paid for by you and risk of loss or damage assumed by you
• FIRST DEGREE FITNESS makes no other warranties except as stated here and expressly disclaims all warranties not stated in this warranty. Neither FIRST DEGREE FITNESS nor its associates shall be responsible for incidental or consequential damages
• Manufacturer's warranty automatically commences upon sale of the product to end-user or upon the expiration of one (1) year from month of manufacture, whichever occurs first